What is Brick N Mort?

Brick N Mort is an all-in-one marketing and customer engagement platform built specifically for restaurants, bars, cafes, and local businesses. It helps you retains existing customers, keep regulars coming back, and manage your digital presence — all from one place.

Who is Brick N Mort designed for?

Brick N Mort is designed for business owners and operators in the hospitality industry — including full-service restaurants, fast casual concepts, bars, breweries, cafes, coffee shops, and local retail. If you serve customers face-to-face and want to build loyalty and visibility, Brick N Mort is built for you.

Is Brick N Mort only for restaurants?

No. While Brick N Mort is heavily optimized for food and beverage businesses, it works equally well for bars, breweries, cafes, and any local business that wants to improve customer engagement, manage a menu or product listing, and run a loyalty program.

How do I get the app?

You can download the app on your apple and android devices. Follow the links below.

Can I try Brick N Mort before subscribing?

Yes. Upon requests.

How do I buy the subscription / sign up?

You can download the app on your apple and android device by following the links above. Once you open the app, create an account. On the landing page, tap or click on the hamburger menu then select “Become an Establishment” option. From there, follow the prompts to buy the subscription.

Do I need any technical skills to use Brick N Mort?

Not at all. BrickNMort is designed for busy business owners and managers, not developers. Everything is managed through a simple dashboard. If you can update a social media profile, you can run BrickNMort.

Can my staff use Brick N Mort too?

Yes. You can add team members to your account so managers or marketing staff can update menus, post promotions, and monitor loyalty activity without needing access to the owner-level settings.

Where are the Admin tools?

Due to the expanded functionalities, the administration menu is only available on larger display devices (iPad, Android tablets, laptop or a desktop). For Android and Apple devices, you can get the app from the link below. For Desktop or a laptop running Windows, go to https://app.bricknmort.com and log in using your credentials. We are currently working to make this app available in the windows store.

How does the digital menu display work?

You build and manage your menu directly in Brick N Mort. Menu items can be static, scheduled, or target geolocations, individuals or groups. Customers can view it on your Brick N Mort listing page at any time. You can update items, prices, descriptions, and availability instantly — no reprinting, no third-party app required. If you use Toast or Clover, your menu can sync automatically.

How does the loyalty and rewards program work?

You choose how customers earn rewards — through purchases, or specific actions. Brick N Mort tracks participation automatically based on user engagement. You can run points-based programs. Customers see their progress and rewards through the Brick N Mort consumer experience. Points can also be awarded for sharing the customer’s subscribed establishment with others.

What is the business listing feature?

Your Brick N Mort business listing is your public profile on the platform. It displays your name, location, hours, menu, photos, promotions, and loyalty program to customers browsing the Brick N Mort app. It’s how customers stay connected with your establishment. A home page is displayed when a user is subscribed to multiple Brick N Mort establishments. This page is used for establishment selections. Indicators will display on establishments with recent updates.

Can I post promotions and specials?

Yes. You can create and schedule promotions directly from your dashboard — happy hour specials, limited-time offers, events, and more. These appear on your listing and can be pushed to customers who follow your business on Brick N Mort. Scheduled promotions will trigger notification to users once they are available.

Does Brick N Mort support multiple locations?

An Admin can have access to multiple locations for management. Each location gets its own listing and menu, while you manage everything from a single account. Currently, we do not offer any synchronization between locations. However, if the need arises, this feature can be built in. Contact our sales team to discuss your specific needs.

Does Brick N Mort integrate with Toast POS?

We are currently working on this integration to support menu display, in-app purchases and rewards.

Does Brick N Mort integrate with Clover POS?

Yes. The Clover integration connects your Clover account to Brick N Mort for menu syncing, loyalty data, and order insights.

Do I need a POS system to use Brick N Mort?

No. Brick N Mort works as a fully standalone platform. POS integrations are optional enhancements. If you don’t use Toast or Clover, you simply manage your menu and content directly in Brick N Mort. You can still do push notifications when features and specials are available. Users can still interact via in-app social media tool.

Are more integrations coming?

Yes. We are actively building additional POS and third-party integrations. If you use a specific system and want to know about upcoming support, contact our team — we’d love to hear what you need.

How much does BrickNMort cost?

Brick N Mort currently offers two plans. The Starter plan starts at $200/month and includes your business listing, digital menu, and basic loyalty tools. For the customized plan— contact sales for a quote.

Can I cancel my subscription anytime?

Yes. All Brick N Mort plans are month-to-month. You can cancel at any time from your account settings with no cancellation fees or long-term commitments. Your subscription remains active until the end of your current billing period.

Is there a free trial?

Yes. On request.

Can I upgrade or downgrade my plan?

No. Once you are in a customized plan, you will have tools that are not available in the starter plan. contact sales for a quote for customization.

Are there any hidden fees?

We have a One-Time Setup & Onboarding priced at $100. Setup covers:

• Initial setup
• Complimentary training and support(2 hours)
• Connectivity to supported POS system
• Configurations of any other integrated systems.
• Generate a custom QR code for your establishment (suitable for coasters, table tents, signage, and more)
• Assistance with menu structure and organization

Any additional support is priced at $35 per hour. Any reported outage or issues are addressed Free of charge.

How do I get help if I have a problem?

You will have a dedicated account manager for onboarding, setup, and ongoing assistance. AI agent as well as live customer support is offered through our AI platform. Our operating ours are M-F between 9:00 AM and 5:00 PM EST. During offline hours, you can leave a message which will create a ticket for our customer service department to address the next business day. Our any unforeseen outages, contact your account manager immediately.

Is there onboarding help available?

Yes. All new subscribers go through a guided onboarding flow when they sign up. You will receive a dedicated onboarding session with a Brick N Mort team member.

What if I have a question not answered here?

Reach out to us directly at bricknmortsupport@sharedevtech.com or use the contact form on our website. We’re happy to answer any questions before or after you sign up.