Frequently Asked Questions
Everything you need to know about Brick N Mort – one community app that gives local businesses a dedicated customer experience without any extra download.
General
What is Brick N Mort?
Brick N Mort is a community app for local businesses. Customers download the Brick N Mort app once – and inside it, every participating business gets its own fully dedicated experience: loyalty programs, menus or product catalogs, push notifications, promotions, events, and more. As a business owner, you never have to convince customers to download another standalone app or build one from scratch. Your dedicated experience is already waiting for them inside an app they are already using. Brick N Mort also gives you a full suite of marketing tools – AI-generated campaigns, push notifications, QR programs, customer analytics, and POS integrations – all managed from one dashboard.
Is Brick N Mort only for restaurants?
No. Brick N Mort was originally built with hospitality in mind, but it is designed for any local business that serves customers in person. Current customers include restaurants, bars, cafes, retail stores, boutiques, coffee shops, salons, spas, barber shops, bakeries, pet stores, gun shops, automotive shops, furniture stores, and more. If your business relies on repeat customers and you want a smarter way to market and engage them, Brick N Mort is built for you.
Who uses Brick N Mort?
Brick N Mort is used by local business owners and managers who want to grow repeat customer visits without hiring a marketing team or learning complicated software. Our customers include independent restaurants and bars, fast casual chains, coffee shops, retail boutiques, specialty stores, salons and spas, barber shops, bakeries and sweet shops, pet supply stores, gun and sporting goods shops, automotive service centers, furniture and home goods stores, and any other neighborhood business that depends on a loyal local customer base.
How is Brick N Mort different from other marketing tools?
Most engagement tools still require your customers to do something new – download a standalone app, sign up for another loyalty card, or install something just for your business. Standalone business apps typically see install rates under 5% of regulars. Brick N Mort is different: customers already have the app, because they downloaded it to discover and engage with other local businesses in the community. When they find your business in the app, your full dedicated experience – menu, loyalty program, promotions, and more – opens immediately. No new install, no friction, no abandoned downloads. On the business side, Brick N Mort also replaces the five or six separate tools most owners juggle: loyalty platform, email tool, push notification service, analytics dashboard, and menu or product software – all in one place, all built in, all without needing a marketing background to use.
Does my business get its own standalone app?
No – and that is intentional. Rather than asking customers to download yet another single-business app (which most people delete within a week, if they install it at all), your business gets a fully dedicated experience inside the Brick N Mort community app. You get your own branded space with your menu or product catalog, loyalty program, promotions, events, push notifications, and more – but customers access it through an app they are already using and trust. The result is far higher engagement than standalone business apps typically achieve, with none of the development cost, App Store review process, or install friction involved in building your own app.
Getting Started
How do I get started with Brick N Mort?
Schedule a free demo and our team will walk you through setup in a live session. Most businesses complete their profile, add their menu or product catalog, and launch their first loyalty program within the same day. No technical skills are required – if you can use a smartphone, you can run Brick N Mort.
Do my customers need to download an app?
Your customers download the Brick N Mort community app once – and that is it. They never need to download a separate app for your business. Inside the Brick N Mort app, your business has its own dedicated experience: your menu or product catalog, your loyalty program, your promotions, and your push notifications. When a customer finds your business in the app, your full experience opens immediately – no second install, no new account to create. This is the core of how Brick N Mort works: one app for the community, a dedicated space inside it for every business.
How do customers join my loyalty program?
Customers can join your loyalty program by scanning a QR code displayed at your business, downloading the Brick N Mort app, or being invited directly. Once enrolled, they automatically earn points or stamps on eligible purchases – no extra steps required for your staff.
Is there training or onboarding support?
Yes. All new customers receive a guided onboarding session with our team. We help you set up your business profile, configure your loyalty program, create your first promotion, and connect any existing tools. Growth and Enterprise plan customers receive priority onboarding and dedicated ongoing support.
Features
What loyalty program options does Brick N Mort offer?
Brick N Mort supports multiple loyalty program structures including points-based programs (customers earn points per dollar spent), digital punch cards (buy 9, get 1 free style), and VIP tier programs (Bronze, Silver, Gold). You choose the format that fits your business and customer expectations. Rewards are fully customizable – discounts, free items, exclusive perks, or any combination you want to offer.
How does AI marketing work in Brick N Mort?
Brick N Mort includes a built-in AI marketing assistant that generates promotional content for you. Tell it what you want to promote – a new menu item, a weekend deal, a seasonal campaign – and it writes the copy, subject line, and call-to-action in seconds. You can publish it immediately or edit it first. The AI can also generate social media posts, product announcements, and win-back messages for customers who haven’t visited recently. This saves most business owners several hours per week compared to writing marketing content manually.
Can I send push notifications to my customers?
Yes. Push notifications are one of the most effective tools in Brick N Mort. You can send promotions, event announcements, flash deals, and personalized messages directly to customer phones. Automated push notifications include birthday offers (sent automatically on each customer’s birthday), win-back messages (sent when a customer hasn’t visited in a while), and loyalty milestone alerts (sent when a customer earns a reward). Push notifications are available on the Growth plan and above.
Does Brick N Mort include a digital menu or product catalog?
Yes. All plans include a digital menu or product display that customers can browse inside the Brick N Mort app. For restaurants and cafes, this works as a digital menu. For retail, boutiques, bakeries, and other product businesses, it works as a browsable product catalog. If you use Toast or Clover, your menu syncs automatically – and we are happy to work with other POS systems too. Otherwise, you can add items manually through the dashboard.
Can I offer gift cards and coupons through Brick N Mort?
Yes. Brick N Mort supports digital gift cards and coupons on the Growth plan. Gift cards can be purchased through the app and redeemed in-store. Coupons can be created with specific discount values, expiration dates, and usage limits, then distributed through the app, push notifications, or QR campaigns.
What customer data and analytics does Brick N Mort provide?
Brick N Mort gives you a clear view of how your customer engagement is performing. You can see total loyalty members, new member growth, repeat visit rates, promotion redemption rates, most active customers, and which campaigns drive the most visits. On the Growth plan and above, you also get customer segmentation insights so you can target your best customers separately from lapsed ones.
Does Brick N Mort work for multi-location businesses?
Yes. The Enterprise plan supports multi-location management, allowing you to run separate loyalty programs per location or a unified program across all locations. Enterprise customers get centralized reporting, location-specific campaign controls, and a dedicated account manager. Contact our sales team to discuss your specific setup.
Integrations
Which POS systems does Brick N Mort integrate with?
Brick N Mort already integrates with Clover POS and is rolling out Toast POS integration. When connected, your menu or product catalog syncs automatically from your POS into the Brick N Mort app – so changes you make appear in the app without any extra work. Beyond Toast and Clover, we are open to integrating with any POS system, and we can typically get a new integration up and running in a short period of time. POS integration is available on the Growth plan and above. If you use a different POS system, contact us and we will work with you on connecting it.
Do I need a POS system to use Brick N Mort?
No. Brick N Mort works as a fully standalone platform. POS integration is an optional convenience for businesses that already use Toast or Clover. Retail stores, salons, bakeries, barber shops, and many other business types use Brick N Mort without any POS connection – they simply manage their product catalog directly in the Brick N Mort dashboard.
What is the Uber Voucher feature?
Brick N Mort includes an integration that lets businesses offer Uber ride credits as a promotional reward. You can offer an Uber voucher as part of an event promotion, a customer appreciation campaign, or a loyalty reward. It’s an optional bonus feature that helps your business stand out – especially useful for restaurants and bars where transportation is relevant to the customer experience.
Are more integrations planned?
Yes. We are actively expanding our integration library. If you use a specific tool you would like to see connected with Brick N Mort, contact us and let us know – customer requests directly inform our integration roadmap.
Pricing & Billing
How much does Brick N Mort cost?
Brick N Mort offers three plans. The Starter plan includes a business profile, digital menu or product display, push notifications and a basic loyalty program. The Growth plan adds AI marketing, push notifications, POS integration, advanced loyalty, gift cards, coupons, and customer analytics. Enterprise pricing is custom for multi-location businesses and franchises. All plans are month-to-month with no long-term commitment required. Contact Sales for details.
Are there any hidden fees?
No. The monthly plan price covers all platform features included in your plan. There are no setup fees, per-transaction fees, or per-notification charges. The only additional cost would be optional upgrades if you outgrow your loyalty member limit or need Enterprise features.
Can I cancel my subscription anytime?
Yes. All Brick N Mort plans are month-to-month. You can upgrade, downgrade, or cancel anytime from your account settings. There are no long-term contracts and no cancellation penalties.
What happens to my customer data if I cancel?
If you cancel your subscription, you retain access to your account for the remainder of the current billing period. Before your account closes, you can export your customer list and loyalty data. We recommend doing this before cancellation so you have a backup of your customer relationships.
Support
What support is available?
All Brick N Mort customers receive email support with responses within one business day. Growth plan customers receive priority support with faster response times. Enterprise customers receive a dedicated account manager and a defined support SLA. Live chat support is also available through our website during business hours.
Is there documentation or tutorials available?
Yes. Brick N Mort includes a help center with step-by-step guides, video walkthroughs, and how-to articles covering every feature. New features are documented at launch, and our support team is available to walk you through anything that isn’t clear.
How do I contact Brick N Mort support?
You can reach our support team through the live chat on this website, by emailing support@bricknmort.com, or through the help center inside your Brick N Mort dashboard. For sales inquiries or to schedule a demo, use the contact form on our Contact page.
Still have questions? We’re happy to help.
Schedule a free demo and our team will answer your questions live – and show you exactly how Brick N Mort works for your type of business.